Housing Solutions Officer
Kensington
Actively prevent or relieve homelessness for customers that are threatened or homeless in a timely fashion and reduce the use of temporary accommodation used by the Council. This will include ensuring that up to date information is available and management of partnerships with key stakeholders and community are positively maintained.
To assess, investigation and verification of applications who would like to join the Housing Register under Part VI of the Housing Act 1996 and the Council's Allocations Scheme on an allocated casework basis.
To assess, interview and verify applicants who want to make an application under Part VII of the Housing Act (1996).
To determine what duty, if any, is owed to the household under the Homeless Reduction Act (2017) and the Housing Act (1996).
Main Duties and Responsibilities
To provide a rapid, effective, and efficient response to referrals received through the 'duty to refer' or other referral sources.
To deliver a customer friendly experience that supports the resolution of customers housing needs at first contact in the Housing Solutions Service.
To support the Housing Solutions Team Leader in arranging and developing outreach surgeries, online platforms and other information to named public bodies and other key interested parties or potential partners to deliver cross cutting prevention work for Housing Solutions.
