Homeless Assistant
Wakefield
£13.23 Per Hour
To provide administrative support to the Homeless team relating to the day-to-day work of the team. To deal with a variety of customer contacts made via email, telephone and face to face, many of which will be from vulnerable households. The post holder is responsible for inputting
and extracting data from Council and in house data bases and information systems.
Key Outcomes/ Activities
Responsible for being the first point of contact in the Homeless Team for customers. This will include dealing with telephone, electronic and face to face enquiries and either dealing with them or signposting on.
Responsible for maintaining and updating manual and in house computerised recording systems around customer contacts.
Responsible for monitoring, responding and managing incoming mail to the team email inbox.
Responsible for monitoring, responding and managing incoming mail to the team email inbox.
Responsible for providing administrative support at meetings, including minute taking.
