Benefit Assessment Officer
Lewisham - Hyrbid
Job Role
Ensure benefit claims are processed efficiently and effectively and in accordance with regulations and agreed procedures including awards of discretionary housing payments.
Deal with enquiries promptly in writing, by telephone call or on-line.
Provide effective advice including budgetary support to customers to ensure awareness of welfare reform and prevention of homelessness.
Ensure overpayments are correctly identified and classified for subsidy purposes and action is taken in accordance with agreed procedures.
Take positive action to promote the take up of benefits where appropriate and help to participate in outreach work eg customer surgeries.
Liaise with all sections of the Customer Services Directorate and other relevant departments of the council. Have contact with elected Members as required.
